F.A.Q.

Here are some common questions about Non-Label.

Shopping

Do I need an account to make purchases?

Yes, you need to register for an account to kickstart your first purchase with us. This facilitates subsequent purchases, and helps you track order status.

If you haven’t created an account, click here to create one now.

How do I make an order?

Click into your desired item, and then input colour, size, and quantity. Each item has a 30 minutes reservation period, do complete your order as soon as possible. When you are ready, click into your shopping cart page (top left corner), and then click Check Out for delivery and address details.

Why is an item Temporarily Unavailable?

This item has been placed in someone else’s shopping cart, and will remain reserved for up to 30 minutes.

Will an item be restocked?

We do our best to bring back popular designs. You may wish to use Notify me when available, leaving down your e-mail address to get first dibs when the item is re-stocked.

Do you have a size guide?

Yes! Check it out here (Coming Soon).

How do I make payment?

We accept Visa, Mastercard, and PayPal.

How do I use my coupon code?

From your shopping cart page , type in your coupon code, and click Apply Coupon.

Please note that we are unable to retroactively apply discount codes.

Can I amend or cancel my order after confirming it?

Sorry, confirmed orders cannot be amended or cancelled.

What if I cannot make payment in time?

We apologize if you’re experiencing difficulty making payment. Orders are cancelled if payment is not received within two hours; for additional support please email admin@360plus5.co.

Do you provide Returns?

We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact. It’s saleable condition.

*Excludes: orders made with promotional codes, sales items, intimates, swimwear, accessories, and bags.

To start a return request:

  1. Fill in the returns note
  2. Pack the item and your completed returns note in its original packing material
  3. Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 7 business days of dispatch date, or 20 business days for international orders.
  4. The Returns postage fee bear on customers.
I've received a defective item. What should I do?

Sorry for sending you a defective item! Please email admin@360plus5.co with your order number, and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock or store credit will be issued in your account (non-refundable).

*Minor variations in measurement (within 1 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

Gift Cards

Do you sell Gift Cards?

Yes! Gift Cards are available for purchase here! (Coming Soon)

Is there an expiry date?

Each Gift Card carries a one year validity, and is non-refundable and exchangeable. If not redeemed within this timeframe, its value will be forfeit.

Additionally, please note that Gift Cards are to be redeemed within a single transaction only.

Can I change the details after submitting my order for a Gift Card?

Sorry, we won’t be able to make any amendments after an order has been confirmed.

Delivery

Where can I collect my parcel?

Sorry, we do not provide self-collection. Parcel will send to your address with our courier services partner.

When will I receive my (local) parcel?

We’ll need 1-2 working days to pack and dispatch your order to Skynet or Poslaju, our logistics partner. Delivery time is 1-3 working days, depending on mode of delivery:-

  1. Standard Courier. 1-3 working days. Free for local orders!
  2. Tracking – Please use Skynet,  Pos Laju tracking website or ExpressTrack to track delivery status.
Do you ship internationally?

Yes! We require 1-2 working days to pack and dispatch your parcel.

Singapore and Indonesia – USD 10 for orders below USD 70. Free delivery for orders USD 70 and above.

Weight (kg) SouthEast & North Asia Oceania Rest of the World
0 -1 USD10 USD15 USD45
1.1 – 2 USD15 USD25 USD70
2.1 – 3 USD20 USD30 USD85
Above 3 USD25 USD35 USD100

 

  • SouthEast & North Asia (delivery takes 5-14 working days): Indonesia, Thailand, Philippines, Hong Kong, Macau, Taiwan, Cambodia, Myanmar, China, Japan, South Korea, Brunei, Laos
  • Oceania (delivery takes 7-18 working days): Australia and New Zealand.
  • Rest of the world (delivery takes 10-28 working days): All other countries not mentioned above

Tracking

Do you deliver on weekends?

Sorry, we do not provide deliver on weekends. However, our courier service partners may send your parcel to you on weekend, depend on their own working time.

Can I change delivery date/time once my parcel has been dispatched?

Sorry, we unable to change delivery date/time once your parcel has been dispatched.  In the event of unforeseen circumstances, please contact the shipment company with your order details so they can assist you.

Will there be an additional charge for re-delivery?

If there be a 2nd failed delivery attempt, you may incur an additional delivery charge, or the parcel will send back to us, base on our courier services partner’s policy.

I haven't received my parcel. Who do I contact?

Please use http://www.expresstrack.net/ to find out why delivery might have been delayed. Otherwise, please email admin@360plus5.co.

Still need help? Send us a note!

For any other questions, please write us at admin@360plus5.co or call us on +60 13 779 5440

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